← Ondaly

Support

Write to support@ondaly.app. We answer within two working days. Include your phone model and the app version from Settings.

Common questions

Reminders don't arrive

Check Settings › Notifications in Ondaly, then the system notification settings for the app. On Android also disable battery optimisation for Ondaly. Reminders are scheduled on the device; force-closing the app on some phones clears them, opening the app restores them.

How do I move to a new phone?

Settings › Data › Export backup on the old phone, share the file to yourself, then Settings › Data › Import on the new phone. Receipt images and documents are not inside the backup file.

Where is my data stored?

On your device, in an encrypted database. See the privacy policy.

How do I delete my data?

Everything Ondaly stores lives on your phone. To delete it: open Ondaly › Settings › Data › Reset all data, or simply uninstall the app. Both remove all bills, expenses, receipts and settings from the device immediately; nothing is kept on a server. The only data outside your phone is the purchase record held by Apple, Google and RevenueCat (an anonymous app user ID and purchase history). To have that deleted, email support@ondaly.app from any address with the subject "Delete my purchase data"; we forward the request to RevenueCat and confirm within 30 days.

Do I need an account? Is there cloud sync?

Not right now. Ondaly currently works without an account and keeps everything on your phone; you move data between phones with the backup file. An optional account with encrypted cloud backup and sync is planned for a later update.

How do I cancel Pro?

iPhone: Settings › your name › Subscriptions. Android: Play Store › profile › Payments & subscriptions. Deleting the app does not cancel a subscription.

I bought Pro on another phone

Open Ondaly › Settings › Ondaly Pro › Restore purchases while signed in to the same store account.

Bank message capture doesn't offer anything

Share the SMS or notification text to Ondaly from the share menu. Only messages that contain an amount are recognised. Ondaly never reads your SMS inbox.

Can I share bills with my household?

Splitting a bill and tracking who paid works today. Live sharing between phones is planned for a later update.